Groundhog Day reminds me that we have an opportunity to rise out of the day-to-day operations of our business and, like Punxsutawney Phil, look around to see what is happening. It also brings to mind the Bill Murray movie, Groundhog Day (1993) and customer relationship strategy. You may wonder how are the two are related.
Its 8am on Sunday morning and I feel compelled to peck away at my MacBook and write something about the year in review or look ahead to 2013. Not knowing where to start; I begin to think about how I haven’t picked up a new business book in a while.